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“BOV is focused on growth and performance and will continue to sharpen its operations so as to remain one of the best performing Banks when benchmarked with its European counterparts”. This was stated by Bank of Valletta’s Chief Executive Officer, Tonio Depasquale, when he was addressing the Bank’s Executives, Heads and Managers during a discussion forum held at the St James Cavalier Centre for Creativity in Valletta.
Mr Depasquale said that recent successes achieved by BOV encourage the Bank’s management and staff to strive to reach even higher goals. “The public recognition we have received over the past weeks is no coincidence,” said Mr Depasquale. “BOV has strong business fundamentals and is reaching and exceeding its business targets. Being awarded the Bank of the Year in Malta award for 2005 by the Financial Times publication, The Banker, together with the upgrade in BOV’s rating outlook we received from international rating agency FITCH fill us with confidence and determination to keep on delivering good results in the best interest of our stakeholders,” said Mr Depasquale.
Mr Depasquale reiterated the importance that the Bank gives to people. “As a bank that has its strength in communities, we understand the value of truly genuine and caring service. We so often know our customers by name and take a personal interest. These are the foundations on which we have built our customer relationships. This would not have been possible without the focus of our staff on delivering the customer experience that is characteristic of Bank of Valletta,” said Mr. Depasquale. “Our staff and our customers are two of our most important assets and yet they do not appear on the balance sheet,” added BOV’s CEO who reiterated that for any organisation to be successful, it has to ensure that customers are satisfied with the services they receive and to ensure that it keeps its people motivated.
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