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National Wednesday 22 February 2012 - 17:31

Strengthening customer care in local councils - PL

Labour-led local councils have clear protocols to improve customer care services to deal with residential complaints to tackle bureaucracy.

Opposition leader Joseph Muscat views plans for Qormi's embellishment projects.

Opposition leader Joseph Muscat said that Labour-led local councils strengthened customer care services offered by introducing clear protocols where every resident’s complaint is replied to within five days. “If the issue does not fall under the jurisdiction of the local council, guidance is provided to the resident toward the local authorities and departments responsible.”

During a visit in Qormi, Muscat also said that this would allow local councils to truly be tools against bureaucracy and work in favour of families.

A customer care system was introduced by the Qormi local council to better serve the residents’ interests and Muscat said: “During the next legislature, the Labour Party will be committed to carrying out the heritage trail and picnic site project in tal-Blat. The PL will also work on upgrading the Housing Estate with the €300,000 obtained from EU funds.”

Muscat also referred to the Grandmaster’s Palace embellishment project and underground parking facilities in partnership with the private sector intended to make Qormi more accessible for residents and commercial businesses.

Qormi Mayor Jesmond Aquilina said that the first priority of the local council was the roads and to date, 90% of the roads in Qormi have been covered in tarmac.

Aquilina referred to other infrastructural projects including the square on Dun Gwakkin Schembri Street, which involved new paving and the installation of energy saving lights, while also making reference to refurbished gardens and public spaces around Qormi.

Aquilina said that work had also been conducted in other areas, such as sports, cultural and youth, and said that the certificate of success was also given by the Auditor General because the Qormi local council was one of three which were not criticised in his report.

Aquilina also announced that a course in pyrotechnics was developed in partnership with Kirkop local council to be benefited by two major band clubs in Qormi.

The mayor mentioned need for a childcare centre and a night shelter for the elderly in Qormi, which are projects are included in the PL electoral programme for Qormi.