National Lottery plc successfully achieves European Lotteries Responsible Gaming Certification

National Lottery plc, the national lottery operator of Malta, has successfully completed the European Lottery (EL) Responsible Gaming (RG) certification. This certification, recognised also by the World Lotteries Association (WLA), underscores the commitment of IZI Group and National Lottery plc in promoting responsible gaming practices and ensuring safe and enjoyable experiences for all participants. The company has shown complete dedication to upholding the highest standards of integrity and social responsibility within the lottery industry.

A few months after becoming recognised as a full member of the EL, the company commenced an arduous process to attain RG certification. This process was led by Joseph Bonanno – Chief Operating Officer of National Lottery plc. The certification process is the culmination of months of work in which the company assessed all its policies and procedures against pre-determined standards and frameworks, undertook several training programmes across its entire organisation, including also training of agents and front-office personnel, and was brought to the fore through the implementation of required tools.

The RG certification process also involved a very intense external audit by TÜV NORD GROUP, an international certification entity on the company’s policies and procedures and the implementation of the same. Commenting on this attained milestone, Mr. Bonanno said: "Obtaining the European Lotteries (EL) RG certification demonstrates our unwavering commitment to fostering a safe and enjoyable gaming environment, while minimizing the risks associated with problem gaming. We have worked closely with several stakeholders, including the Responsible Gaming Foundation (RGF) as well as the Malta Gaming Authority (MGA), to establish practices that are in line with the most stringent international RG standards.”

About National Lottery plc

National Lottery plc is a fully owned subsidiary of IZI Group plc, the largest land-based gaming operator in Malta. National Lottery plc is the exclusive concessionaire of the National Lottery of Malta. IZI Group plc also operates the Dragonara Casino, Malta’s No 1 land-based casino established in 1964. IZI Group plc offers a full range of online lottery, casino and sports betting products via lottery.mt, Dragonara.com and IZIBET.com. IZI Group plc is an equal opportunities company and one of the largest privately-owned groups providing full time employment to over 500 employees. 

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