Epic continues to get closer to customers with strategic store refurbishments and expansions

Epic announces exciting enhancements to improve customer relations and services 

Epic has announced significant enhancements to its retail network across Malta and Gozo, highlighting the operator’s continuous commitment to improving customer connectivity and service.

These strategic improvements include the relocation of the Sliema store, the refurbishment of the St. Julian's branch, the Samsung dedicated Home Entertainment space in the flagship shop in Birkirkara, the new mobile presence in Marsascala and the imminent opening of a new outlet at Shoreline. All this will further increase the operator’s physical footprint and reach to 17 locations, confirming Epic as the operator with the biggest network of outlets.

"Following the positive outcomes highlighted in the recent MCA report, which affirmed our leadership and customer satisfaction in the telecommunications sector, we are motivated more than ever to enhance our service touchpoints," said Suzanne Spiteri, Epic's Chief Commercial Officer. 

"Our store updates in Marsascala, Sliema, St. Julian's, and the soon-to-open Shoreline outlet further reinforce our commitment to offering the best network, the best customer care and more direct communication with our customers. We want to not just meet, but exceed our customers' expectations in every interaction they have with Epic."

The new central location of the Sliema and Marsascala stores, the modernised space in St. Julian's, and the anticipation surrounding the Shoreline branch opening are all steps towards providing a more accessible and engaging customer experience. Each store is designed to be a hub where customers can explore Epic’s offerings, seek personalized advice and enjoy high-quality service that aligns with the standards Epic’s clients have grown accustomed to. 

This expansion of its store network also gives Epic's successful Trade-In program another boost, offering customers a convenient and eco-friendly way to trade in their old mobile phones at any of its soon-to-be 17 locations. This initiative aligns with Epic’s vision of promoting sustainability and circular practices, providing an additional avenue for customers to engage while contributing to a greener future.

By increasing the number of its outlets, Epic is enhancing accessibility and offering more opportunities for customers to participate in this valuable program and earn cash from their old devices. Customers are invited to visit Epic's newly revamped stores and experience the upgraded level of service that reflects its dedication to connecting with and serving the community. At Epic, it is more than just a provider; it is a partner in their daily communications, committed to enriching their experiences with every interaction.

About Epic

Epic Communications Ltd is one of the largest telecommunication providers in Malta and Cyprus. It provides integrated mobile and fixed telephony, internet, television service, and specialised ICT Business solutions as well as services for the Maritime industry. 

The company has invested €40 million to build the strongest mobile network with wider coverage, superfast speeds, and technology which is generations ahead; ensuring a quantum leap into Malta’s digital future to help businesses and consumers unlock their full potential. This is further complemented with the launch of Malta’s Fastest Fibre network with download speeds reaching 2000Mbps. At the beginning of 2024, Epic Malta was named Malta's fastest mobile network by the Ookla® Speedtest Awards, a global leader in connectivity intelligence.

Epic is a member of a dynamic European telecoms family, which comprises telecom providers operating in France, Italy, Poland, Switzerland, Ireland, Monaco, and Cyprus.