Accessing live chat in casino apps: A comparison of navigability

Quick and easy access to help is crucial when you are gambling online. Casinos typically offer live chat support, making it convenient to reach out. But, it's usually easier to get to this feature on the desktop version compared to the app.

Remember, an app’s screen is small and needs to be tidy; the fewer features visible, the better. In this matter, keeping the live chat out of plain sight seems logical, but not necessarily effective.

With a growing number of punters gambling on the go, the app's responsiveness, especially in times of need can make or break their experience. This study compares the top five casino apps and analyses how easy it is to find live chat support in each one.

For reference, we have used the list of casino apps in India recommended by GamblingBaba. Each app on this list offers support via live chat. By comparing them, we will see which one offers the simplest way to get help:

• Bluechip

• Rajabets

• JungliWIN

• Casino Days

• 10Cric

Bluechip

Bluechip Casino offers live chat support 24/7. Whether on its desktop site or app, you can access this feature even without logging in. Now, among the casino apps on our list, the Bluechip app stands out for its easy access to live chat.

You can get instant assistance simply by tapping the blue chatbox visible on the bottom right corner of the screen. The alternate and longer route is via the burger menu on the app’s bottom navigation bar. You must tap it and scroll down to find ‘Live Support.’ The catch is, you must be logged in.

Bluechip live chat

Rajabets

Similar to Bluechip, Rajabets Casino offers live chat support 24/7. You can directly access the feature on the desktop site as well as the app without logging in. All you need to do is tap the yellow chatbox on the bottom left corner of your screen to open the live chat window.

Just like in the Bluechip app, the chatbox in Rajabet is sticky. It doesn’t disappear when you navigate to different sections of the app, making access quick and smooth. The other way to get to Rajabet’s live chat support on the app is via the burger menu in the top left corner.

Rajabets live chat

10Cric

10Cric, a well-known casino brand, offers live chat 24/7 on its desktop version as well as the app. However, quick access to it is available only on the former in the form of a purple chatbox on the bottom right corner of your screen.

The route on the app is via the burger menu on the bottom navigation bar. You can tap it and scroll down to find ‘Chat.’ Interestingly, once you access live chat on the app, the quick access button becomes visible and sticks to the bottom right corner of your screen.

We must mention here that unless you are logged in, the 10Cric chat window will have only a bot replying to your queries whether you are on the desktop site or the app. So, log in to talk to a human agent.

JungliWIN

10Cric live chat

JungliWIN Casino is another option if you're looking for round-the-clock live chat support within an app. The casino calls it the JungliBot. However, unlike Bluechip and Rajabet, JungliWIN's app doesn't have an easy-to-find button for live chat.

Instead, you must find your way to it through the burger menu at the top of the screen. While this doesn't make the app bad, it's not as convenient as the direct access provided by Bluechip and Rajabet. On the bright side, you can still access live chat without logging into the casino.

Casino Days

JungliWIN home page

The Casino Days website and app both offer a 24/7 live chat feature, but there's a catch – you can only access it if you're logged in. Even after logging in, finding the live chat isn't plain sailing.

Forget a quick access button, the app doesn’t even have the option in its menu. Instead, you have to go through multiple steps. To reach out to support via the Casino Days app, you must first tap the burger menu on the bottom navigation bar, go to ‘Help,’ tap any category, and then any question.

Only then will you see the 'Contact Us' button, which finally lets you start a live chat. Needless to say, it's a long, cumbersome, and confusing process compared to other apps.

Verdict

The contact icon

Among the 5 casino apps, Bluechip and Rajabets stand out as the easiest for accessing live chat support. 10Cric also provides similar convenience, although you need to access the chat window from its menu first before quick access becomes visible.

On the other hand, JungliWIN doesn't offer quick access to its live chat, requiring navigation through the app's menu. The poorest experience is with Casino Days, where the live chat feature is hidden within the FAQs, which themselves aren’t easy to find.

Players must be 18 years+ to partake in any casino, gambling or betting service. Players are urged to seek help if they require it. Players play at their own risk.