Mater Dei inpatient experience survey launched

Health minister launches Mater Dei Hospital inpatient satisfaction survey focusing on patients' experience, “to help expedite the hospital’s system”.

The user-friendly Mater Dei survey includes questions whether the patient is satisfied with the cleanliness, hospitality and care given by hospital staff.
The user-friendly Mater Dei survey includes questions whether the patient is satisfied with the cleanliness, hospitality and care given by hospital staff.

Health Minister Joe Cassar today launched Mater Dei Hospital's in-patient satisfaction survey to help improve the quality of efficiency within the hospital, acting as the voice of the patient.

Through Melita's bed touch-screen system, the 20-question anonymous survey, in both Maltese and English, is designed for the hospital's management and policymakers to collect data on patients' episodes of care and address any issues accordingly.

"All the wards' data will be collected separately," Joseph Caruana, the hospital's chief executive officer, said, which begged the question if the system was really anonymous or not.

When asked how a system can be anonymous when each ward will be specifically recorded separately while the survey is conducted through the bed's touch-screen system avaialble in every room, Caruana assured those present that the patient participating in the survey would still remain anonymous.

Meanwhile, Cassar said that "the in-patient survey is based on the same lines as the UK's Picker patient experience".

Picker believes patient-centered care is about engaging the patient, the care-giver and the physician in the entire healthcare experience.

The user-friendly survey, which is answered by the patient prior to being discharged, includes questions whether the patient is satisfied with the cleanliness, hospitality and last but not least the care given by hospital staff.

"This is a snapshot of what patients think about the general treatment they are given. The results of the survey will be used by Mater Dei to improve the hospital's performance by understanding patients' experiences.

"Eliciting feedback from patients about their stay is vital to highlight aspects in specific areas of care that need improvement and to monitor performance and quality," Cassar said.

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Luke Camilleri
NOW they make a survey , after farming out patients.... after a hospital that took over 17 years to build with no cost control , and shutting up a prospective Whistle Blower but buying off him his closed down hospital! Now they make a survey to monitor performance and quality! They should start with The Minister!
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Hon Minister, if you really wanted to know where you stand, you should have launched an inpatient and an OUTPATIENT experience survey, mainly with those on the waiting LISTS for some test or to see some Doctor etc. I have been to Mater Day both at Emergency and as an inpatient. The Doctors, nurses, carers, cleaners were of a great standard, but waiting for hours, days months and sometimes even nearly two years to see a specialits in some field is unbearable, unethic and most of all UNHUMAN, especially after the government you form part of, has brought so much people under the poverty line and can onlu afford to go to state hospital and doesn't have the right to choose. Wwell done Minister Cassar